• Web Hosting Support Representative responsible for setup of domains, DNS/MX administration, email/vanity map setups, and troubleshooting.
• Internet Technical Support Supervisor in charge of employee scheduling, problem solving, and employee hiring/corrective action/termination.
• Internet Technical Support/Customer Service Representative with experience assisting customers with setup/troubleshooting all aspects internet software/hardware on all supported operating systems.
• Electronic Production Technician with over 5 years production experience.
• Recording/Mastering and Live sound engineer with over 13 years experience.
• Experience in restaurant/tavern establishments including bar management, tending bar, waiting tables and cooking.
• 10 years experience in commercial radio. On-Air personality, production work, and advertising. 

May, 1999 - Present
CoreComm/ATX, formerly Voyager.net and ExecPC- New Berlin, WI

• (September, 2000 - Present) Web Hosting Support representative setting up/troubleshooting hosted domains on Unix and Windows 2000/NT servers, DNS and MX record administration, email and vanity map setups/maintenance/troubleshooting via phone/email support.  Microsoft FrontPage administration, and CGI script troubleshooting. 
• (May, 2000 - September, 2000) Technical Support Supervisor responsible for employee scheduling of 70+ representatives, problem solving, delegation, employee hiring/corrective action/termination, and customer relations when needed .  During my time as a supervisor, the department was without a manager, and those responsibilities were shared among myself and four other supervisors.
• (May, 1999 - May, 2000) Technical support representative responsible for assisting customers with connectivity, E-mail, Web browsers, FTP and general internet related problems.  Also served as a point supervisor when current supervisor was not available.  Within my year of being a technical support representative, I was promoted three times:  Tech I, Tech II, and the second person in the company's history to reach Tech III.
  

• New customer sign-ups, Data entry into UNIX servers and Quickbooks billing software, Assisted customers with setup/troubleshooting of all internet related software/operations.
  

• Bar Manager, Tending Bar, Waiting Tables, Cooking, Scheduling, Product ordering, and Customer/Employee Relations. 

• Tending Bar and Serving food. Also worked as a Disk Jockey two nights per week. 

• Warranty Claims Analysis, and Testing/Troubleshooting of Inductive Proximity Sensors. 

• Repair/Modify/Update Printed Circuit Boards, Robotics Locator Operator, Wave solder operations and maintenance. 

• Solder/Desolder to FDA and ISO 9000 Specifications, Final assembly and touch-up of surface mount and through hole printed circuit boards. 

• Assembly of printed circuit boards, Testing/Repair/Calibration of printed circuit boards. 

• On-Air Personality, commercial production, and coordination of computerized telemarketing department. 

• References furnished upon request